What is customer experience, or what some affectionately call “CX”? These days, it’s assumed that piling on technology will lead to customer happiness, to the point in which they’ll keep coming back over and over. However, it’s time to divorce CX from technology. Customer experience is based on building trust. An inability to deliver superior CX comes from a lack of imagination, not a lack of technology. Too often, it’s assumed that CX is centered on transactions, which are accelerated and punctuated with technology. “The bottleneck here is not technology. The technology is out there,” says...
Updated: 05/29/2019 09:47P
Yonkers, NY - Living with junk in the home or office can be unhygienic and take up space. With junk piling up every day, an item may become of less or no value ...
Updated: 01/03/2019 12:34A